Customer Support Agent

Work from a comfortable office in the center of Chisinau!
Simply Contact is a dynamic leader in the customer support and customer service industry, providing services to customers around the world.

International experience and recognition: we are proud of our achievements, such as winning gold in the ‘Best Crisis Management Approach’ category at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and a silver Stevie Award in the ‘Contact Centre of the Year’ category - 2023.

Strong team: more than 550 talented professionals in 5 offices in Ukraine, Poland and Romania, united by common values and commitment to excellence.

Global clients: our client list includes global multinational companies in airline, delivery, fintech, transport, etc.

Our ideal candidate:

• At least 1 year of experience in a customer support team;
• English language proficiency at B2 level or above;
• fluent and competent command of Romanian language;
• High self-organisation, discipline, punctuality and responsibility for the team;
• Team result orientation, ability to find and solve problems.

Job Description:

• provide assistance to passengers and drivers in written and voice communication;
• advise customers on company services in written and voice communication;
• maintaining reports, work documentation, logs.

We offer:

• attractive salary;
• professional training;
• work from a comfortable office in the center of Chisinau;
• opportunities for development: professional growth in an international dynamic company with career prospects.