Technical support – english speaking

Technical Support – English speaking
About AIC TRAVEL GROUP SA
• You will be able to find all info about our company on www.aicgroup.biz
• AIC will provides you the possibility to grow in your career, everything is up to you
• Your salary will be based on our interview
• Your salary is always growing with your personal capacities and responsibilities

AIC Travel Group is looking for Technical Support, to join its IT department.

The main responsibilities for this role are:
- Freelance Technical Support agent
- Your personal notebook
- Master our reservation system
- Being able to explain how it works and best practices
- Acquire a good knowledge of the various protocols involved
- Being able to follow transactions between our system and supplier's ones
- Being helpful both with customers and suppliers in order to facilitate problems resolution

ORGANIZATION AND WORKING SCHEDULE
-The persons will have to work from his own home.
-You will be a AIC freelance booking agent.
The ideal candidates should meet the following requirements:
- Degree in science
- Knowledge of SQL
- Knowledge of XML technology
- Knowledge of like operating systems Linux / Unix
- Ability to write documentation (eg: FAQ)
- Good communication skills (oral / written)
- Ability to act as a bridge between customers and the software development team
- Ability to generate weekly reports (eg. Report on "the problem of the week")
- "Focused on delivering"
- Attention to detail
- Knowledge of relational databases, especially MySQL and PostgreSQL
- Autonomy in identifying problems with web interfaces
- Experience using tools issue tracking

The following characteristics are mandatory:
- Fluent in English (and Italian is a real plus)
- Creativity, energy and strong results-oriented
- Positive attitude with good initiative and productivity
- Interpersonal skills and teamwork
- Analytical skills and problem solving
- Flexibility
- Ability to manage stress
- Ability to manage priorities
- Multitasking

If you think you have what it takes and want to join a winning team, please send us your documents (CV with picture, cover letter and certificates) via Apply button. Only the applications strictly corresponding to the above criteria will be considered.

***IN ORDER TO BE INVITED FOR INTERVIEW please follow the procedure:
• CV with picture, motivation letter and certificates should be sent to operations@aicgroup.biz with the subject: CV - Technical Support – English speaking - (your name)
• If your CV will be interesting for us, we will contact you for further interview.