English-speaking customer service agent

CUSTOMER SERVICE AGENT - WORK FROM HOME, FULL-TIME ONLY

Calls Experts is a global contact center solution provider with 15+ years of experience in the American and Canadian markets. Calls Experts is here to help both - those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.
Market: US and CA.
Vertical: Insurance.
You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.

Duties and Responsibilities:
- Process inbound and outbound call traffic to qualify leads and make live transfers
- Qualify prospects
- Resolve client queries
- Prepare customer spreadsheets and keep online records

Requirements:
- CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM
Windows 10/11
- Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
- Great command of the English Language
- Ability to handle objections, utilize persuasive skills - easy with small talks
- Ability to thrive in fast pace virtual platform
- Profound work ethics
- Willingness to learn and grow

Onboarding Process:
1. Audition
2. Interview
3. Hardware checkup
4. Script Training
5. Role-Play Session I + Company and Industry Overview (First elimination)
6. Objection Handling Training / Recap and Listening to Recordings
7. Role-Play Session II (Final elimination)
8. 2nd Interview and Documents signing
9. Dialer training and Onboarding
10. Work Begins

Compensation and Benefits:
- USD $500 basic monthly salary + up to USD $500 bonus/month

If you are interested in applying, please send a short audio recording about your work experience via Skype:
Skype link: https://join.skype.com/invite/mZRN7o5yii5f
Skype id: live:.cid.49c4dc32aaea5af9