Ticketing agent

Business Plane Logistics, an international company specializing in time-critical shipments worldwide, with its headquarters based in Chisinau, is looking for a motivated individual who is ready to put their problem-solving skills to work.

What the company offers:

• Competitive salary base + KPI scheeme;
• Full social package;
• Coffee & snacks;
• Spacious office in the city center of Chisinau;
• Young and international team;

Responsibilities:

• Research to locate the best pricing and offer options according to the client's specifications.
• Book transportation, and make hotel reservations for guests in their desired location, ensuring their specifications for their stay are met.
• Resolve issues related to bookings, flight schedule changes, and client complaints.
• Process rebooking, cancellation, and refunds.
• Process payments and maintain accurate records of daily transactions.
• Making outbound calls to airlines, consolidators, and suppliers about bookings.
• Provide exceptional customer service to Corporate clients.
• Builds and maintains relationships with travel and tour suppliers, wholesalers, and tour operators.

Requirments:

• English level (B2).
• Detail-oriented and highly organized.
• Good working knowledge of computer systems/applications.
• High attention to detail and following standard procedure.
• Ready to work with a flexible work schedule.
• Ability to plan, prioritize, and complete assignments within deadlines.

Would be considered as an advantage:

• Experience with Flight and Hotel Bookings
• Travel Industry background as a Travel Agent handling Leisure and Business Travelers.
• Customer service experience is preferred.