Support Specialist 24/7

AFC CENTER

3 octombrie 2025

Chișinău, Telecentru
Orice experiență
Full-time
Orice studii
Hibrid (Oficiu/Acasă)

We Are Hiring!

Support Specialist 24/7

We are expanding our team and looking for a 24/7 Support Specialist to cover night and weekend shifts. This is not a dispatch or broker role — it’s a support position that ensures drivers and clients always have assistance when the office is closed.

What We Offer:

  • Competitive salary + night/weekend shift bonuses
  • Paid training on company processes, TMS systems, and emergency handling
  • Friendly, international team atmosphere
  • Official social package and bonus programs
  • Career growth opportunities in a U.S. logistics company

Your Responsibilities:

  • Handle incoming driver and customer calls during night shifts
  • Monitor truck status, load progress, GPS/ELD alerts, reefer temperature (if applicable)
  • Provide first-line assistance: answer questions, guide drivers, give updates
  • Escalate urgent matters to on-call managers (breakdowns, accidents, delays)
  • Coordinate emergency services (roadside assistance, towing, repairs, police if needed)
  • Keep accurate records in the company system and prepare reports for the day team

What We Expect:

  • English communication skills (B1–B2 minimum)
  • Calm, problem-solving mindset under pressure
  • Basic PC knowledge (Excel, TMS, GPS tools); dispatch/support experience is a plus
  • Responsibility and reliability — drivers depend on you at night
  • Ability to work night shifts and rotating weekends

Work Schedule:

  • Shift-based 24/7 coverage (night 00:00–08:00 or 12-hour shifts by rotation)
  • Office location: Chișinău (hybrid/remote options discussed individually)

Send CV: HR@AFCTEAM.MD
Call: +373 67 79 44 38
Website: AFCTEAM.MD

E-mail: HR@AFCTEAM.MD
Call: 067794438

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