Call Center Operator English

At Triumphant Logistics, we provide a variety of consistent freight, shipping and transportation services of the highest quality, while building long term relationships with our customers and carriers, that are based on Honesty and Integrity.

Triumphant Logistics is currently looking for a Call Center Operator to join our team.
 
Responsibilities:

• Conduct Outbound Calls: Initiate and manage a high volume of outbound calls, aiming to make a minimum of 120 calls per day to potential clients and prospects.
• Email Outreach: Develop and execute effective email outreach campaigns to engage with new prospects. Craft compelling messages and follow-up communications to nurture leads.
• Market Research: Identify and research potential leads in an unsaturated market, staying ahead of industry trends and changes. Utilize market analysis to uncover new business opportunities.
• Lead Qualification: Evaluate leads to determine their potential as viable prospects. Qualify prospects based on established criteria and ensure a smooth handover to the sales team.
• Collaboration with Operation Team: Work closely with the ops team to ensure a seamless worklfow. Provide detailed information to assist in the operations process.
• Meeting Targets: Consistently meet and exceed set targets for calls, emails, and lead generation to contribute to the overall success of the sales and business development efforts.
• Flexible Work Hours: Adhere to a flexible work schedule from 15:00 to 00:00, allowing for engagement with clients and prospects across different time zones, maximizing opportunities for effective communication and relationship-building (working from home)
• Positive attitude.

What skills we are looking for:

• Ability to provide exceptional client service
• Excellent communication skills both verbally and written
• Ability to represent organization in a positive and professional manner
• Superior time management skills and strong attention to detail
• Strong desire to succeed and be able to work independently and as part of a team
• Knowledge of American Trucking Market is an asset Experience

Experience

• No prior experience required, but sales experience will be an asset in the selection of the candidate

What do we offer:

• A formal onboarding experience that will develop and enhance your selling skill set
• Great Salary (from 1000 to 3000 USD)
• Career Growth (60% are promoted within 3 months)
• Regular Perks for doing a great job
• Free lunches and bonuses
• Social Activities