Logistics service desk analyst

HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:

Logistics Service Desk Analyst

Company:
Foreign company specialized in logistics and distribution services.

Job Description:
As a Logistics Software Analyst, you will be working for the Business Unit (BU) of Consumer Goods and Industry. This department developed and keeps developing its own in-house Warehouse Management System (WMS) software, which is the software that you are going to work in and analyze.

Main tasks:
Daily activities:
• Analyze and solve problems that occur in the software,
• Solve issues that cannot be solved locally,
• Follow up status of received questions/problems and Keep track of unsolvable problems and issues,
• Distribute unsolvable problems to the responsible person,
• Register each incident/mail in service desk registration tool with correct and complete information,
• Built up knowledge base and optimize procedures,
• Organize customer meetings to discuss issues, methodologies and share best practices,
• Analyze results and report to the management.

Testing:
• Testing different system functionalities,
• Prepare and execute test scenarios.

Documentation:
• Prepare, review and analyze software documentation and user manuals.

The Offer:
• Challenging job with a lot of variety and future in a fast growing dynamic company with a friendly corporate culture,
• Competitive salary according to knowledge and experience,
• Official work contract, full social packet including: medical insurance, paid holidays etc.

Requirements for the candidate:
• University degree or equal by experience,
• Strong analytical mindset,
• Advanced in spoken and written English,
• Good knowledge of MS Office and good computer skills,
• Strong communicative skills,
• Willingness to work in shifts:
­ early: 06.00 – 15.00;
­ day: 09.00 – 18.00,
­ late: 16.00 - 01.00,
­ night shifts: 22.00 – 06.00.


Note: Working schedule includes Night Shifts and Weekend Shifts. The exact schedule will be discussed during the interview.


To apply, please submit your CV in English to HR-Consulting e-mail: tv40@search4staff.com

Tel.: +37322 876557, +373 69638007.

Please, indicate the relevant vacancy code (LSDA) in the subject line or CV.