Logistics Service Desk Analyst (Early, Day, Late Shift)
Oraș:
Chișinău
Studii:
Universitate
Experiența de munca:
Orice
Salariu:
Nespecificat
Program de muncă:
În ture
Background:
Our customer is an international logistics service provider and port operator. Founded in 1854 and headquartered in Belgium, our customer is present in 40 countries on five continents and employs over 18,000 staff worldwide. The company focuses on 10 main industries, including supply chain engineering, process engineering, petrochemicals, specialty chemicals, consumer goods and industry, port operations, general cargo and commodities, food and feed, silo cleaning, and art.
Function:
As a Logistics Software Analyst, you will be working for the Business Unit (BU) of Consumer Goods and Industry. This department developed and keeps developing its own in-house Warehouse Management System (WMS) software, which is the software that you are going to work in and analyze.
You will be answering questions, analyzing problems and come up with a solution for simple and complex problems. Problems can include software BUGS, performance issues, resolving operational mistakes. Problems are very diverse and challenging.
You will be working for 100 customers spread out all over the world.
Daily Service Desk activities:
Analyze and solve problems that occur in the software
Solve issues that cannot be solved locally
Follow up status of received questions/problems and Keep track of unsolvable problems and issues
Distribute unsolvable problems to the responsible person
Register each incident/mail in service desk registration tool with correct and complete information
Built up knowledge base and optimize procedures
Organize customer meetings to discuss issues, methodologies and share best practices
Analyze results and report to the management
Testing:
Testing different system functionalities
Prepare and execute test scenarios
Documentation:
Prepare, review and analyze software documentation and user manuals.
Profile:
University degree or equal by experience
Strong analytical mind-set
Fluent in spoken and written English
Good knowledge of MS Office and good computer skills
Strong communicative skills
Fast learner
Willingness to work in a combination of shifts is a MUST
Day shift (9:00 – 18:00), Early (6:00 – 15:00), Late (13:00 – 22:00)
The exact schedule will be discussed during the interview.
Offer:
Challenging job with a lot of variety and future in a fast growing dynamic company with a friendly corporate culture
Competitive salary according to knowledge and experience
Official work contract, full social packet including medical insurance, paid holidays etc.
E-mail: Serghei.Sicaciov@katoennatie.com.
Website: http://www.katoennatie.com/about-us/
E-mail: Serghei.Sicaciov@katoennatie.com
Website: http://www.katoennatie.com/about-us/
Our customer is an international logistics service provider and port operator. Founded in 1854 and headquartered in Belgium, our customer is present in 40 countries on five continents and employs over 18,000 staff worldwide. The company focuses on 10 main industries, including supply chain engineering, process engineering, petrochemicals, specialty chemicals, consumer goods and industry, port operations, general cargo and commodities, food and feed, silo cleaning, and art.
Function:
As a Logistics Software Analyst, you will be working for the Business Unit (BU) of Consumer Goods and Industry. This department developed and keeps developing its own in-house Warehouse Management System (WMS) software, which is the software that you are going to work in and analyze.
You will be answering questions, analyzing problems and come up with a solution for simple and complex problems. Problems can include software BUGS, performance issues, resolving operational mistakes. Problems are very diverse and challenging.
You will be working for 100 customers spread out all over the world.
Daily Service Desk activities:
Analyze and solve problems that occur in the software
Solve issues that cannot be solved locally
Follow up status of received questions/problems and Keep track of unsolvable problems and issues
Distribute unsolvable problems to the responsible person
Register each incident/mail in service desk registration tool with correct and complete information
Built up knowledge base and optimize procedures
Organize customer meetings to discuss issues, methodologies and share best practices
Analyze results and report to the management
Testing:
Testing different system functionalities
Prepare and execute test scenarios
Documentation:
Prepare, review and analyze software documentation and user manuals.
Profile:
University degree or equal by experience
Strong analytical mind-set
Fluent in spoken and written English
Good knowledge of MS Office and good computer skills
Strong communicative skills
Fast learner
Willingness to work in a combination of shifts is a MUST
Day shift (9:00 – 18:00), Early (6:00 – 15:00), Late (13:00 – 22:00)
The exact schedule will be discussed during the interview.
Offer:
Challenging job with a lot of variety and future in a fast growing dynamic company with a friendly corporate culture
Competitive salary according to knowledge and experience
Official work contract, full social packet including medical insurance, paid holidays etc.
E-mail: Serghei.Sicaciov@katoennatie.com.
Website: http://www.katoennatie.com/about-us/
E-mail: Serghei.Sicaciov@katoennatie.com
Website: http://www.katoennatie.com/about-us/
E-mail:
Închide
Felicitări,
CV-ul tău a fost trimis cu succes! 🥳
Închide
CV-ul tău a fost trimis cu succes! 🥳